This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really. ...Ian Grosvenor
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Price of product great. Price of postage excessive. Something tells me you are using the postage costs to supplement the cost of the product! ...steven owen
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Hi,
Product arrived when advised. Communication was good and item was as described.
Wish it was available in white though ...
Thanks ...Anthony Hill
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Excellent communcation and help in finding a specialist piece of pipe. Went the extra mile to locate the item -thank you. ...andrew Long
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Good morning Sophie, thank you for the delivery information, order received before 9am this morning.
Excellent service, price and delivery my complements on such an efficient organisation.
...Michael Arnison
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My initial enquiry was dealt with promptly and courteously. I was kept up to date regarding my order, which was delivered on time and in perfect condition. ...Ian Parkinson
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Kept up to date with progress of order throughout and very competitive price plus great service. ...Richard Forder
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Can not Remember when i placed my order, but i would guess about a month ago. Kept getting e mails saying That the order had a confirmed date of delivery and then getting an e mail the next day saying order hadnt arrived yet and that it was being chased up, day after day of this went by until eventually it arrived.
I appreciate that it seemed that you were having problems sourcing the item, but it just went on too long. ...a f plumbing and heating
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Fast and prompt service.....many thnks ...Yaaseen Tinkouree
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Goods supplied as ordered, communications excellent, delivery timely. ...Robert Bell
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