|I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!
|my thanks to all staff who prossesed my order for the grundfoss pump and who kept me infomed of the problem of it no longer being available but locating a replacement suitable for the job and it arriving on the date specified
adrian jarvis rspb maintenance
...Adrian Jarvis at rspb
|Very happy with the product and your service
|Great product, great communications, fast delivery, many thanks!
|Great service. The Product was delivered from a local plumbers merchant.
|Excellent, saved my life!
|Efficient and friendly service from the customer services team. Made a hard job very easy as my toilet seat was not standard size.
|Goods now confirmed received at our forwarders, as scheduled. Many thanks for updates received. Best regards Josie
...Josie Hobson - NSG Exports Ltd
|Products at a good price, but painfully slow delivery by todays standards for easy to source items.
...Reid Carter Wilson
|Excellent customer service. Any queries answered swiftly, politely and in an easy to understand manner on your orders status page. Was a pleasure to do business with you. Thank you
...Mrs Karen Simcoe