|Excellent communication so i could keep my customer upto date
|The item arrived exactly as advised and the item is the correct replacement. However, the instructions for fitting the toilet seat are unclear so we are having to employ a plumber to make sure it is properly secured.That means we will have paid almost £200 to deal with this.
...MRS CATHERINE CASTREE
|Many thanks for processing my order which I have received.
It would have been more convenient for me if you had used HM Post for delivery.
|first class thanks. And thank you Christine for your help.
...David Swinson - Meccon Ltd
|Very good service the
order was just right
Thank you for your follow-up.
Today we received the solenoid valves.
Thank you again & looking for future business again.
|Excellent communication, very quick delivery. Very happy to recommend and would use again.
|We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
|order received at 0815 Friday 220113 thank you
...mr peter cappellini
|Good points - Item arrived promptly, well packed and as described. Efficient service for a replacement part.
Negative points - My inbox has 11 emails from them, most of which were not necessary. Courier carriage charge of £7.20 was excessive for an item that could have been posted by Royal Mail for £2.80.