We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.
...Barry Elder
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Excellent customer service, exceeded expectations. Delay was caused by your supplier and then the item went missing in transit - however you were on the case before the estimated delivery date and kept me informed at every stage without prompting. Thank you. Will certainly use you again and recommend you to others.
...Susan Lockwood
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Super quick delivery,excellent service. Would definately recommend using this company.
...michael stubbs
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order arrived on time and as described. thanks.
...mr Paul East
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Smooth ordering process.
Items despatched and delivered to me as planned.
The goods were well packaged and arrived safe and sound.
My gas engineer will be able to give a more balanced view when he arrives to service my fire but I cannot see any issues.
...Brian Coupe
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Excellent service, part received within 2 days. Many thanks
...Kenneth Swinton
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havent used your service before im very impressed by your prompt service andand step by step information and the young lady who processed my order will definatly use your company again regards steve green.
...dbs
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Very good, could not ask for a beter servive. Thanks!
...Tom Gourley
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Delivered on the date confirmed all in good order
...Mrs S Robertson
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Very good and helpful service. Would recommend
...hilary stell
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£
£686.38 
