|parts took a while to turn up but i was kept informed every step of the way, ability to pick it up from a local store was very useful, so whilst not the fastest service, my customer experience was very good.
|I could not get the exact part from the Manufacturer anymore, My Tub found it and at a reasonable price.
|ordered two parts one was wrong when delivered. Phoned office they ordered correct part and it was delivered next day. Things do go wrong and it shows how good a company is in how they put it right in this case top marks. Will use MyTub again Great Service.
...Mr Eric Cantrill
|Thanks for keeping in touch on the delivery of this order.
|I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.
|Excellent service - many thanks
...Ian Gruar Ltd
|Slower delivery than competitOrd but more attractive price
|Correct part arrived on the day promised, so I am very happy with the service and would use it again if necessary.
|Thank You. An excellent Service, with constant updates keeping me informed. A speedy delivery. The free delivery over £25.00 is a sale clincher. Highly Recommended. Top of my links from now on.
|Very slow delivery on urgent parts.
Staff were very quick to reply to emails about our concerns, but it still took a long time to receive the goods which were affecting our process.
...Whitby Seafoods Ltd