|There were a couple of problems, but the staff were outstanding in seeing the situation resolve, they were really helpful. Thanks
|Thank you for your assistance
|Very good service, kept updated re: order, goods fit perfectly! Thank you.
|Thanks excellent service as always
|Excellent service, very prompt delivery.
|Swift delivery - as usual - and helpful van driver. All received in good condition and as ordered.
...Ms S E Ellis
|Some good, some bad: 3 estimated delivery dates came and went before my order was delivered. The comunication was good and regular and reponded to my concerns. would have been better to know what the hold was through this delay. I will use again but not for anything urgent.
|Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
|First class service, items delivered on exact day stated.
...Richard Allison - RAE