|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Thanks for the quick delivery. The Driver was a very friendly chap!
|Good straightforward efficient service
|Absolutely top class service. My tub went the extra mile to source a discontinued product. Thank you so much, I would use you again :-
|Perfect service. Well packed and arrived promptly. Thanks
|Kept me very well informed on the progress of my order.
Original order was not delivered as MyTub advised me the item they were going to supply was in a damaged condition.
They handled everything in a very professional manner.
Would not hesitate in recommending MYTub to friends, family etc.
|Thanx for your help, good price, got what I asked for and accurate delivery date.
|I could not find this part anywhere else, as now obsolete.
I was kept upto date with progress.
|Very impressed with the service. It turns out the part I ordered was obsolete but staff went to the trouble of sourcing another supplier. Part arrived promptly.