|I received my order, yesterday lunch time at around 12pm. I must say that I feel a little let down as I placed my order on the 281112 and didnt hear back from you until the 141212 to say that the complete order was not in stock and would not be until January. I asked you to go ahead with the order as you had already taken the money from my account. I then had an email on the 171212 saying that the order will be in by the 070113 only to be told again that the order wouldnt be in until the 210113. I understand that this is not your fault but i would have preferred it if you could have let me know a couple of days after I placed my order that the order was not in stock as my customer was left without a shower for nearly two months.
|Thanks for keeping in touch on the delivery of this order.
|Many thanks for pionting out the colour choice and your prompt response in correcting it
|Arrived promptly and well packaged. Water softner easy to fit with clear instructions. Good price.
|The item arrived on the confirmed date. However, I had it delivered to my work address large organisation and my name was omitted from the address label. Fortunately it included my phone number otherwise there would have been a delay in receipt.
|Once again Fantastic service on a hard to find item.
Thank you very much!
|Delivered on time, Very helpful in offering me correct alternative as my request item was discontinued. Good people.
...Tim de Paravicini - Yoshino Ltd.
|Easy to navigate site. delivery one day after anticpated. surprised that you passed order onto your supplier, but overall well satisfied and would use again.
|I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.