|Brilliant service,part ordered 1215hrs tuesday, delivered 1100hrs next day
|There were technical problems with my order which mytub shoiwed considerable persistence in sorting out for me. 10/10 for communications.
...Robert M Mizon
|The pump supplied is the wrong one, waiting for it to be collected and the correct one supplied.
|Very happy to find the parts for my tap I have been hunting for a while. Regular updates on the status of my order and swift delivery too. Great to do business with.
|All good, thanks.
|products as expected
first class service
|Very good service from My Tub Ltd.
Good website also and products were delivered the day you estimated.
|Thanks I have received all items in normal condition.
Anyhow what I mentioned that u put 3 small packages in 1 much bigger cartoon what increased shipping charge at least twice. And apart of that 3 packages were very loosely in that cartoon and they shook much there.
|I am very disapointed by the service you offered to the extent I would postively recommend others not to use your company.
To advertise products for sale, then not be able to deliver them till over 30 days after the order has been placed is not acceptable.
To insist that when buying two products it is necessary to pay seperate postage on both seems unreasonable.
When the issues were raised, the staff spoken to seemed very uninterested as it was my problem not theirs and they also did not appear to have read the messages sent to them.
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It is an unfortunate fact that no company in the UK today stocks every item they sell, we offer over 170,000 lines all at trade prices and sometimes less. Over 9
|Disappointed, did not receive goods on date given. On further enquiry to My Tub customer service, adviser who was apologetic and took my details but did not phone me back with progress update, I had to re-phone for progress update and was advised by a more than helpful adviser that my order had not even been picked up by the courier for delivery and was awaiting dispatch. Had an e mail the following day with update on expected delivery date, unfortunately no will be home to receive goods on this date and will have to see what the courier does as I have been told the goods need a signature on receipt.
Not happy especially with the cost of £12 delivery charge. Post office do Special delivery next day service starting from £5 and order can be picked up locally if no one is home o
...Geoffrey LLoyd Evans