|Fantastic customer service
Item is perfect Really pleased with it
Would certainly recommend company to anyone
I was disappointed that it took over two weeks to deliver a product that was in stock, and appeared to sit with the courier company for some time. I had to chase several times for resolution, and paid for an item I had not received some two weeks before receiving the goods.
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Looking through the order notes between us and our distribution I am also very disappointed. This looks like it has gone via a courier and just just been lost in the courier company nonsense of "its on its way".
Sorry for the inconvenience and I will be passing this through the correct channels.
|I had been searching for ages for a thermostat for our boiler, but it seems our boiler is so old that there are no thermostats available that fit our model anymore. Almost about to give up, I contacted mytub. Laurie was super helpful, and found two separate parts we could purchase, and put together to fit our boiler model. The parts arrived last week, and now we finally have a working thermostat on our boiler :-. Laurie was really really helpful-thank you!
|Hi guys - the part arrived in good order, but the packaging could have been better. It arrived in a card-board box with the part placed in the bottom and the padding piled on top. It would have been better to put some padding into the box first - then the part - then the padding to sandwich it between the padding. However it seems to have arrived in good condition.
|Thankyou for the prompt service - the item was delivered exactly as stated on my order confirmation. I also had a propmt reply to my query regarding the compatability of the product with other brand. I would certainly order from you again.
|Its a shame that you could not get the restricted flow taps which were still on your web site but service was good once this was identified and items replaced with standard, un-restricted, ones. Thanks.
|Very smooth professional service - if the need arises I will definitely be using this site again.
Nice site - keep it up.
|Very good service, all arrived ok.
Good communication from the sales team.
|All was fine - bit of a nuisance having to go and pick it up from Bristol Parts but very luckily they were not too far from me - and anyway I can understand and approve of the reasoning behind it.