|Order arrived very quickly once I had managed to place order. Found website very annoying to use for a first order and nearly gave up.
Cannot see why a single order for a small item cannot be ordered over the phone with a credit or debit card especially using something like PayPal.
|I'm happy to give you feedback as requested, here goes...
Order process - spot on, very helpful lady at the 'my tub' end made the initial purchase very simple
Order delivery - complete disaster, I rang 'my tub' to enquire after the delivery as the confirmed delivery date had been missed. Jeanette was surprosed to hear this as you had confirmation of signed delivery.
I followed through with a call to the Kettering Plumb centre who also said it had been delivered - all very good but it had been delivered to the wrong address !
The plumb centre driver had delivered the item to Kettering hospital , obtained a signature and closed the job down. If I had not placed an enquiry call the whole thing would have been left as a complete purchase/delivery
The chaps at the plumb cent
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
|Very good service, was kept informed by email on delivery date.
Very satisfied with the sink. Would use again. Thank you
|Quick replies to queries, timely delivery. Many thanks - would use your company again.
|The part arrived promptly and was a good price.
...Nigel Daish - SE
|re-assuring to get the stuff quickly and easily, no problems, no hidden charges, well recommended
|Great service.....keep up the good work
...Adam William Polson
|There were technical problems with my order which mytub shoiwed considerable persistence in sorting out for me. 10/10 for communications.
...Robert M Mizon