OMG the service received from mytub has been amazing. Having ordered the incorrect item Laurie was so helpful in chasing the supplier, copying me in on the regular chaser emails. There are not many companies that provide this level of service today. They did not give up until I had the correct loo seat and fittings. Thank you so much. I cannot recommend highly enough. ...Jane Franks
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Equipment exactly as I needed. Did the job in five minutes. Cheaper than elsewhere. Pick-up was great, service friendly and precise. Would use again! ...michael david gibson
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Overall good service. Quit expensive delivery charge for a small item. ...Jeremy Shearmur
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Having waited in all day I received a phone call from the carrier stating that you had sent 1 by 1 unit instead of 1 by 4 pack of water filters. Is this correct. They also state that delivery will be some time tomorrow. Apart from this problem it has been a pleasure dealing with you. I appreciate being kept informed as to order updates
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Hi Peter
I apologise for the mix up in the delivery I have contacted the branch and they assure me your order has been re-ordered. The manufacturer in error thought there was only item on your order and so only sent us one filter. The branch say they sent the one item to yourself until the others came into stock. However the 4 items have been reordered and as ...Peter D Allum
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I was very pleased with the product but disappointed that it took over two weeks to be delivered. The web site is good and I would probably use mytub again, delivery problems not withstanding. ...Neil Parsons
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completely satisfactory
the order came in 2 deliveries 1 yesterday and 1 today but this was clear in the documents
thank you ...Celia Handel
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I am very happy with the delivery and the items ...kathleen obrien
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Great service - my order was received on the next day after ordering! ...Malcolm Pitts
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Although there was a delay in your obtaining the items I ordered, I was kept advised of progress with the order and it was delivered on the day promised once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11 November it might be fairer not to collect payment until nearer the known delivery date.
Overall I have found your service to be a good standard. ...David Beck
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Excellent service/price, kept us informed of progress of order, goods received at 7.10am on the given date. Would certainly consider using the company again when the need arises.
...Shirley Keen
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