This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Good price and fast delivery
What more could I want.
...Trevor Lewis
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Order was received on the quoted day and was exactly as ordered and in good condition. Very pleased with your service.
...Mr Graham Thompson
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THANKYOU FOR ALL THE HELP YOU HAVE GIVEN ME , IN REGARDS TO KEEPING ME INFORMED ABOUT MY ORDER, I GOT EVERYTHING I NEEDED AT AN EXCELLENT PRICE I WILL BE USING YOUR FIRM AGAIN. PLUMBS DELIVERY POINT WERE ALSO EXCELLENT AND TOLD ME ALL ABOUT THE COALS, WHAT THEY WERE MADE OF AND HOW TO LOOK AFTER THEM WITH THE BLACK SPRAY STUFF WHICH I DIDNT KNOW ABOUT,SO EVERY THING ABOUT THE SEVICE I RECIEVED WAS BRILLIANT THANKYOU
...JOYCE PICKUP
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Great service - my order was received on the next day after ordering!
...Malcolm Pitts
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Came on time and at a competitive price.
...Stuart Nardone
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Amazing speed of delivery, shame all companys cant do the same. Well done!! Thank you
...Steve Russell
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Although item being out of stock I was always kept up to date with status and delivery was as scheduled. Excellent customer service.
...Beverly Horn
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Item not in stock so I was disappointed with the delivery time but, otherwise, service and communication was good.
...Mr I S Cameron
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Very helpful telephone assistant Jeanette. It took some days to identify the correct part, however when found it was sent very quickly. Good communication. Thank you. I will use you again.
...Damian Le Breuilly
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£
£47.87 
