I have found your service well below par and your customer service terrible. The lack of awareness of where items are or when they are being delivered, no reply to repeated calls and miscommunication within your company have lead to me to cancel the entire order to days ago, and today Wolseley called to deliver items on Monday. I have communicated with too many different people and their seems to be a lack of ownership, knowledge and customer service.
...Sol Goodall
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Very pleased with the service, price and quick delivery. ...Jessica Cobban
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efficient service & delivery
thanks ...F J Rogers
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tap arrived on time. fitted it this weekend works a treat thanks ...stephen gilbert
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Very good website, good customer service when I had a question, excellent if the seat turns up in the next 5 days! ...NA
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Yes I have received all my order. I would like to complement you on your speedy service and excellent communications. ...Paul Tasker
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Good value, quick service ...Stuart Ainslie
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Fast efficient delivery. Thank you ...Jane lewandowski
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Ordering online was easy and the delivery date 10 days later, whilst taking a little longer than most, was met on target and the correct item was dispatched. My only concern was that the item came wrapped only in a thin plastic which was badly torn but luckily there was no damage to the basin. However, it seems more by chance and it would have been better if had cardboard packaging to prevent possible damage to what is a fragile item. The was my first experience using My Tub and I would definitely no hesitate to use them again and recommend their services to other. Thank you.
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Dear Miranda
Thank you for your feedback. To clarify, this is how sanitaryware comes from the manufactures, as we do not use couriers to transport chinaware there ...Miranda Thomas
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excellent service once we actually got to speak to a customer service agent. ...Peter Jones - Peter Jones Electrical Installations
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