Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa ...David Morris
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I was very happy with the service and the girls on the phone were very helpful and polite, many Thanks. Tracey Mahaffey ...Tracey Mahaffey
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Excellent service
Great product, good value
Excellent communication and fast delivery
Thankyou ...Paul Sercombe
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Order was delivered quickly ,well packaged and at a good price . What more can I say .I would definitely recommend my tub . ...phil brown
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very good service. kept informed on progress of order and obtained ampm time of delivery from courier when requested. well done. ...david j copeland
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When I couldnt find exactly what I wanted on the site, I contacted your staff by phone, who were extremely helpful and pleasant. They arranged for the parts I needed and put a special item on the site so that I could purchase what i needed.
excellent service - thank you ...Barry Robins
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excellent allround service, will use you again and recomend to friends. ...Alan Madle
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very pleased with product, although not delivered on the day specified, and the dispatch time was a lot longer than I expected ...Karen Alexander
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Your service is top notch. Order placed Fri, arrived Monday, with regular updates. SO re-assuring to know that good service still exists out there. Item also great value for money and I liked the free delivery part. Keep up the great work ! Thanks for stocking a very old toilet pan too, never realised I was going to be lucky enough to find this one. ...DE, Buckinghamshire
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very efficient, thanks. ...K. Goodier
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