|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Helpfull staff, to sort any problems, parts delivered to the correct address & in good time.
|order delivered on time, good shopping
...Mr D Ashill
|Excellant service, would definitely use my tub again
|Excellent service, regular updates given on delivery. Email contact easy and very efficient.
|They where unable to immediately supply my product, but I was informed of the delay and kept up todate.
No problems, I would use them again.
|received fine thanks, great service
|I was tolda that the item was out of stock after ordering it. I would have to wait a month for it to arrive. However, when this issue was raised, I got excellent customer service and the order was cancelled and money returned.
|Very prompt service. The goods were exactly as I ordered
...Ashorne Hill Management College
|My order arrived on Tuesday as I had been told that it would. Very Happy with Grohe showerhead, good price.