On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Owning a much loved and reliable and efficient 20 year old Trianco oil boiler it was inevitable that the day would come when Id need to start replacing parts that are almost impossible to source. MyTub was very good at providing one of the parts I needed and the whole procedure was straight forward with a user friendly ordering system, good company customer contact procedures and good delivery service.
Thanks.
...ron carrick
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Excellent service again. Good quality items at the right price and I was kept informed about delivery.
...Peter Keen
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Very efficient service with regular updates regarding the processing and delivery of our order. Recommended. Thank you.
...Sue Mitchell
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Delivered a day early, cheapest price on the internet.
...Nicholas Jones
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Great communication, rapid delivery, highly recommended, thanks!
...Patrick Timms
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absoloutley brilliant service,providing parts from fujitsu that them and the climate centre say are obselete
...jonathon cooke - na
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Pacakge delivered on time. However, the packaging was opened and in a sorry state when delivered. Lucikily there were no missing items.
...P Saujani
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Very impressed with the service I have received from My Tub. Order arrived very quickly and staff were very helpful when I had cause to ring to query an issue setting up my account.
...Catherine Clark
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Had what I needed and delivered in quick time!
...Michael Inglis
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£
£8.85 
