This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
|
Offered the best price for my required product, items arrived quickly and safely. First time I have bought from Mytub would use again in future.
...Gary - Bygrave
|
Very efficient - item turned up at scheduled time. Thank you
...Chris Goss
|
Apart from a misunderstanding regarding delivery dates, which may have been my fault, your communication was friendly and informative, which we appreciate. We did enquire whether there was a more efficient way of you sending a very small product to us in the post so my only suggestion would be a more economic postage price in addition to your standard. Thanks and regards.
...Amanda Barry
|
item was damaged so had to order a new part.
...David Borthwick
|
VERY VERY VERY HAPPY, ALTHOUGH I COULD HAVE BOUGHT IT CHEEPER, YOUR EXCELLENT SERVICE MADE UP FOR IT AND MY OAP CUSTOMER IS NOW WARM AND HAPPY
VERY VERY IMPRESSED,,,,, SO THANK YOU VERY MUCH
...all fife plumbing and heating
|
Thanks for a really efficient and fast service. The young lady with whom I discussed my order was very helpful and obviously had excellent communication skills. Many thanks. Valerie Pardy
...MRS V A PARDY
|
An easy transaction and first class communication. My Tub had a difficult to find part and delivered with no problems.
...S Ray
|
My initial enquiry was dealt with promptly and courteously. I was kept up to date regarding my order, which was delivered on time and in perfect condition.
...Ian Parkinson
|
Great service. Product competitively priced and delivered bang on time.
...Ian Hunter
|
£
£8.85 
