|I inquired about the Matrix for a Focal Point gas fire as I wasn't sure if it was the correct one and kindly MYtub assistants enquired for me to Focal Point to make sure it was the correct part. I then ordered the part and could trace its progress on Mytubs web site, which I found very useful. Mytub kept me up to date on the order through emails also. I quickly received the part via a courier which was very well packaged as the parts were delicate and were in perfect condition. Thank you Mytub.
|THANK YOU , ORDER ARRIVED SAFE AND SOUND.
... mrs e bowers
|Excellent communication, very quick delivery. Very happy to recommend and would use again.
|Excellent service and received my parts in record time. Thanks.
...Robert Shaw Bruce
|Two Push Buttons arrived in good time and now fitted and working.
Thank you for prompt service.
|Excellent service in every respect. would buy from you again.
|Excellent service from Christine Laurie at Mytub, first ceramic set was damaged so they promptly arranged for a replacement and was with me within a couple of days, would definiately use this company again
|The wording Does not have an automatic price update please enquire really means the price quoted on the page is meaningless. I checked the stock on the system and received an email saying the item is in stock. The system allowed me to order and pay at the price shown but I was then emailed and asked if I really wanted this colour and if so the price was 50% higher because it was a special order!
As far as Im concerned I was offered goods for a price, I accepted that offer and paid that price and then was told the price is significantly higher. I dont consider this to be good practice and recommend the wording be reviewed.
This is a very valid point and one which will get addressed thanks. Price on application may be needed to preven
|fast friendly service very helpful with good communications pleasure to do business with you many thanks
|Part delivered as informed, good service, will use again when required.