|Very pleased with the service, thank you. Especially pleasing was the friendly telephone manner of the operative when I made an inquiry.
|The part I ordered came in reasonable time, I picked it up from my local plumb centre. At first I was quite annoyed at the fact that my location was going to incur a £15.00 vat delivery charge, this is maybe something that could be made clearer at the time of purchase, however , the communication between myself and your customer service department was excellent, and they assured me no charge would be added if I picked it up in Castlewellan. I would use you again in the future
|Item received on the specified date. Now installed and operating. Cannot fault the service. Many thanks.
|The order didnt come immediately But my tub was very good At updating Where things had got To and when i might expect it. Will use again
|Order received. It took a little longer than expected but I was kept informed by E mail as to when I would receive my order.
|Toilet seat and cover ordered, delivered and fitted within the week!!!
|On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
|I am so impressed with the excellent service very quick responding to my enquiry regarding an obsolete part which I cannot get hold of anywhere else!
Communication also excellent by email and over the phone
Will certainly recommend your company to friends and colleagues !!
|I was very pleased with the quick and efficient way in which my order with Mytub was processed. Many thanks.
... c wilson
|Everything fine with the part but I was disappointed with the slow delivery.19 May until 1 June.