|Apart from the very late delivery, which I know was beyond My Tubs control thanks UK Mail, I know it’s a busy time of year but “Next Day” delivery was a full two days late otherwise My Tubs regular communications with me and chasing UK Mail to deliver before Christmas, were spot on. A very big thanks to Rachel, she was marvellous.
|Communication was first class.
Reaction to problems was superb.
Products took a little while to come but some of them were a bit obscure.
Overall a five star experience and I would gladly use again.
|Great customer service - thanks for keeping me updated with progress of my order some of your competitors could learn a thing or two from you about responsiveness!. Thanks again.
|Right part delivered promptly. good service
|Spoke to a very helpful gentleman who researched goods for me and phoned me back with information. A great service, thank you. Looking forward to recieving goods.
|Thank you for a very efficient service especially when I had originally ordered the wrong size and still gor new one with me within 3 days. Also customer service were very polite and friendly. Would highly recommend MyTub.
Items were delivered in good time, however one point I would like to make is that the 3m length of chrome plated copper tube was in fact 2x 1.5m lengths.
For me, this is fine as the tube is intended to be cut into 3 pieces for supplying a chrome towel rail and supply into a shower, however for someone else this could have affected their installation.
Can you identify this some how withinthe detail on your website or even sell it in 1.5m lengths instead of 1x 3m length
Otherwise, everything was as expected.
...Mr Peter Suttle
|Thank you for your help and for finding the right part for me ...
very good will used you again
Just thought I would like to thank mytub for a great job done.
Great price, delivered ahead of time and kept well informed of the order pregress.
Well done all.
I shall use you again.
|Although order took a wee while, I was kept well informed about the delay. Would certainly buy from again.
...MRS ALISON SMITH