SIRMADAM
THANK YOU FOR THE EMAIL. MY ORDER ARRIVED ACCORDING TO THE TIME AND DATE. EXCELLENT SERVICE.
...pravin kalaiya
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Despite several delays from the manufacturer i was kept informed of progress and received the goods on the day stated. The item ordered was good value for money and i would certainly use mytub again.
...John Cheetham
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We had an issue with a faulty part, i contacted MyTub and the replacement parts were with us the next day, Excellent service no quibles
...Martin Gillard Vigo Limited
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Good service with genuine parts all available on your website and if there is a problem you quickly sort it out. Thank you
...Presbytery Guest House
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Service was excellent and lots of other retailers should be able to offer this level of customer care - product got a minor depression caused by a knock in transit and the company was keen to exchange for a perfect item. Thank you - Im very pleased with the item having made the swap.
...Peter Hooper
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Excellent service. Parts delivered ahead of quoted date. Cant fault it.
Will use service again
...Michael Leonard
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Excellent service & first class communication. Item delivered in the specified time . A big thankyou!!
...C. EVANS
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PCB part safely received and fitted by plumber. Pump restored to good working order thank you.
...Peter Moore
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Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it
...A Randall
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First time I have used mytub and not a good start.
Was informed Item would be delivered on 2nd Nov, item not received on 2nd or 3rd and after a phone call by me was delivered on the 4th
Regards
Stuart malone
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Dear Mr Malone
Sorry for the delay, we confirm the delivery with the branch the day or two before it is to be delivered to you. If the branch say it is to be delivered we have no knowledge of that action not taking place, till you inform us.
Sorry for any inconvenience, I can assure you whilst errors are impossible to eradicate 99% of deliveries take place without a hitch.
Regards
MyTub
...Stuart Malone
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£
£389.96 
