the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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Excellent service - as always. A pleasure to pat you on the back!
...Robert McNamara
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Our order was very slow to arrive, it took over three weeks. Although I was regularly updated on the progress of the order it was far to slow to arrive.
...Hoylake Parade Community Centre
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Excellent service. Goods orders easily, delivered very quickly, and kept informed of delivery progress throughout. Would recommend and certainly use Mytub again
...Craig Turner
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Absolutly brilliant service.
when they say they will do they do - delivery happens costs are good and price check is honoured.
Kept informed at all stages and apologise if something is not quite 100% even though its not critical or detremental.
Communication is out of this world
...Peter Russell
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Very pleased with product and service provided. My plumber found it easy to install, and it works fine.
...Tim Bartlett
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Excellent prompt service
...Ian Main
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The soap dispenser arrived on the date stated but was slightly defective. I phoned the local supplier and it was replaced the following working day. Excellent service.
...peter dutton
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Thanks
Please note only three knobs fitted out of six sent
Any help
...George Egesi
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Dear MyTub
Many thanks for your help. I did contact the manufacturer and I spent a great deal of time on the internet finding possible suppliers.
It appears that the part is definitely unavailable and I am now having to replace the cooker, even although it is still in "reasonable" condition.
I would like to say that your service has been way beyond what I had expected and that you have gone out of your way to be extremely helpful.
It will not be forgotton.
Many thanks.
John H
...John H
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£
£389.96 
