This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over £25 – Wrong my £120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tub’s mistake they refused to waive or refund the £7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later – Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you can’t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
...Ian Grosvenor
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Very pleased with service
...Michael Claydon
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Very helpful service. Found obscure tap valves for me.
...Steve Williamson
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Although there was a delay in your obtaining the items I ordered, I was kept advised of progress with the order and it was delivered on the day promised once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11 November it might be fairer not to collect payment until nearer the known delivery date.
Overall I have found your service to be a good standard.
...David Beck
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Fantastic service . Very pleased with the customer service . Thank you so much for all your help !
...Annie Meadows
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Excellent service!
...Marini Maurizio
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Delivery received yesterday in opened package, damaged box and partrs missing. NOT impressed
...David Hall
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order arrived ok thank you all good
...Dave Millen - Pandora Estates
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I was very pleased with the service and the goods were delivered on time and well packaged I would use this company again without doubt well done.
...George Coles
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Excellent service with the staff and the delivery. Would definately use again
...Deborah Ferguson
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£
£43.42 
