|Fast delivery by DPD. Coals were as described and an exact replacement for the old ones.
...David McCombe - Mr
|Great service from you, so thank you
...James Robinson - Lee Robinson Associates Ltd
|excellent delivery time, very well packed and great communication, thankyou.
|From start to finish mytubs customer service has been excellent. I was kept informed every step of the way when my item had been posted up to the point where it had arrived at the pick up point. Thank you for a smooth and fast service.
|The service has been phenomenal!
I cant believe that I had order online from the UK to get a part in Australia.
The delivery was with in a day of specified of the international delivery date.
I was updated regularly as to the status of my order.
...Peter van Oosterom
|Excellent service, ordered around 2pm, part arrived before 11am next day. Best price too.
...Richard C Shirley
|Thank you for the very prompt service you provided. the part was received in less than 24 hours. I now know who to recommend to others when boiler spares are required. Ian.
|All fine really, apart from a pretty slow delivery service. 6 days to deliver within the UK is I bit excessive, as Ive had things shipped from Napal in less time.
|Received geberit concealed cistern within 5 days, tried to fit Saturday and found part missing. Had to wait till Monday to advise of this missing part. I was told to leave it with customer services and they would get back to me. In the meantime I spoke to the manufacturer and received the part next day. Four days past not a word from My Tub. Well done Geberit not so well done my tub, just a call to say what was happening might have helped
|We placed this order on 3 December but did not receive the goods finally until the third week in February. The delay seemed to be largely due to the manufacturer (Twyfords).
However, it was not evident from your website or during the ordering process that these goods were not in stock. Neither was the likelihood of such a lengthy delay in delivery made clear.
I feel this kind of issue ought to be highlighted to potential purchasers in some way.