|Made an extra effort to find an item that was no longer available from the manufacturer and provided me with a resonable idea as to the time of delivery. An all round excellent service.
|Very happy - great price - goods arrived on promised day, exactly as described and well packaged. Would definitely recommend to others
|Fantastic service and really helpful chasing down delivery
|order received complete and on time with your usual efficiency. thank you
|The service was excelent, the goods arrived within 3 days.
the product was as shown and described on the web site
I would recoment mytub 100%
...Anne Langley - Langley
|Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
|The item arrived the day after ordering. Fast service.
|Although there was a delay in your obtaining the items I ordered, I was kept advised of progress with the order and it was delivered on the day promised once you had sourced the components.
Perhaps when there is going to be such a delay in this case 16 October to 11 November it might be fairer not to collect payment until nearer the known delivery date.
Overall I have found your service to be a good standard.
|Excellent service, thank you
|Excellent service - thermostatic cartridge arrived in three days - predicted 5 -12.