|MyTub puts its customersâ€™ interests to the fore - the level of customer service that I have received has been outstanding. They have diligently followed up on a problem not of their making through to successful resolution. Well done MyTub!
|This was my first experience with my tub and possibly my last. Firstly they made a mistake, the site shows free delivery on orders over Â£25 â€“ Wrong my Â£120 order of boiler parts just so happened to be made up of none free delivery items and even though this was my tubâ€™s mistake they refused to waive or refund the Â£7 delivery charge which almost delayed the order by a day. Next, one of the parts arrived from Plumb Centre within two days and the other parts from who knows where nearly 2 weeks later â€“ Overall, compared with many companies on the internet these days, this one did not impress me. One final comment, when things go wrong, you canâ€™t just hit reply in e-mail, you have to go to the site and enter details in to a special page, all a bit of a faff really.
|Very swift delivery.would use again for sure.
...mrs h hudson
|Was very impressed by your efficient service and for all help in trying to track Dimplex spare part. Thank you to all staff involved. Elizabeth Burden
|no issues -
...KEN ROBERTS - HOYA LENS UK LTD
|Excellent service really helpful with issues and put the customer first
...Mr kevin duddy
|Barring some slight confusion over a late item which turned out to be delivered on time ! my experience was very positive. Everything arrived when I needed it in the end, and the prices were very reasonable. My one criticism is that some of the pictures on the website are misleading, as they either show the wrong item or additional items which are not in fact included.
...Dr Alexander Morrison
|Would use again, kept informed at every step, and item received very well packaged
|the service was fine.
|Thank you I got my order now final , you do not know how my happiness
after I went to get it today and I will not try to order any thing more from
you again . You have very bad service ,