Delivered my items in good time, but had to contact the company to ascertain the delivery day, then found out that two aeration tubes were broken, i then contacted the company who then sent replacement parts but had to wait a week, then had to contact company again to ascertain delivery date again. Was quite happy overall with service. ...Aubrey Poole
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As described, although not sure how I ordered 2, only needed 1.
Postage very costly too!
Edd ...Brompton Plumbing
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Excellent quality and intact order, would order from this company again,thank you ...Anthony Wood
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excelent service.. ...Nick Covill
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Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful. ...Bernard Adams
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The order turned out to be more complicated than I thought, but MyTub stuck with it until I had the items I needed. Their communication was excellent throughout, and I am very impressed with the level of service. I will definately use MyTub again. ...Robert Walton
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Excellent service. Kept fully-informed throughout.
Thank you.
Regards - John Carter ...John Carter
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Very efficient service Good correspondence and fast delivery. Many thanks ...Gill Burchell
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A prompt and efficient service, delivery on time. A good experience, can definitely recommend. ...Alan Richmond
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You have a great service and offer very reasonable prices on hard-to-find items. ...Amadi Cisse
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