Good communications and excellent service again.
...Caroline Steel
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Superb service - site is easy to use, emails are informative, and my part arrived in just a few days - massively recommended, especially if - like us - you arent experts in the world of plumbing!
...Tim Colman
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I was pleased overall with my purchases. I did have a couple of questions about the products and delivery time which were answered although this took quite a long time. I was beginning to get a bit worried about whether everything would turn up in time. It did but I could have done without the stress!
...SUE DAVIES
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Hi,
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts.
...Sam Plumbe
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Thank you my order was dealt with and received quickly,excellent service.
...ALBERT COUNSELL
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It took just over a week to receive the item, which is quite slow, but the frequent email updates were valuable.
...Michael Stanley
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Found the service good with no issues receiving the order.
I did however, when looking for the components by name the item was not so easy to find.
I did have the manufactures catalog and was able to search by product code which worked well.
Would recommend to other engineers
Philip JP Heating Installations Ltd
...Philip Tancell - JP Heating Installations Ltd
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
------------- ------------------------- ------------------
Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub
...Paul Witts
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Efficient support team provided prompt response to my enquiry on the product availability. Ordering was very simple with quick email confirmation and several updates on the timing of delivery. The product arrived within 5 days. Excellent service all round.
...Ray Riley
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First Class service and very helpful all delivered on time as promised
...EIC LTD
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£
£146.34 
