Your customer service was 1st rate. after trying to resolve the problem with my order I was refunded for the item .
I wish to thank Deborah for her patience and help in resolving the problem. ...Mrs Avril Thomas
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Very good service
Easy to follow site, good communication re order status ...neil l stewart
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Excellent value and helpful friendly staff, but i was told i had to pick up from Camden as it was fragile. I then had to wait a long time for it to be delivered to the pick up point, but then , a change of mind and it was delivered direct to my door, so, it was a good service.
Many thanks Rob ...rob loewenthal
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Good service for a difficult to source component. Email saying it was delayed arrived after it was delivered but not complaining! ...Paul Tilson
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first class thanks. And thank you Christine for your help. ...David Swinson - Meccon Ltd
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The online system was easy to use and the order came within 2 days - great service 😁 ...J M Whittam
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Order arrived when expected and in good order. Excellent service from My tub throughout. ...Margaret Struthers
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Excellent service, communication very good. Delivery charge very fair! i.e. free. goods well packed. Good service from delivery carrier too.
...Glebe Services
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All is ok, the delivery cost is a little high. ...Chan Wai Yin - William
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