Dear MyTub,
Your sales team, particularly Jeannette who I spoke to today, is superb, but your website leaves or left - I see it has now been updated much to be desired. I ordered the most expensive of two heat poles and ended up being delivered the other one. I have had to pay a returns cost of £38.51 - which I think is unfair. It would be nice to have this refunded.
John Hey
...John Hey
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HI.. Thanks , we received the part. A bit disappointed that the part took longer that the original estimated time because my customer had 2 options -
One supplier was cheaper but estimated a longer delivery period by a few days and your product was dearer but estimated a quicker delivery. So he chose the dearer but quicker delivery option which ended up taking longer than the other cheaper supplier had advised.
I appreciate that your delivery time is an estimate, but shame it couldnt have been a bit more realistic.
Yours, Allison
...JOHNSTON COMBINATION BOILERS
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Very well executed order. Arrived with prior text notification which is such a help. Thank you very much.
...Angela Foister
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A very nice product, when it finally arrived.
My first delivery was lost in transit but Mytub were very good at keeping me informed of the situation.
...Grahame Arnold
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Good communication. Managed to arrange to collect part as I was local. Very professional and good customer service, plus part was nt expensive.
...Stephen Gomersall
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Couldn`t believe how quickly the parts arrived, and the right ones! Many thanks,
Steve.
...Hentervene Holiday Park
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I had no problems using this site. The items I ordered arrived on the dates they promised. The question and Answer system they operate is really good. I had a couple of queries that were quickly answered.
I would recommend this site. They supplied the items I wanted quickly and efficiently. I will defiantly use them again.
...Brenda Holloway
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Fast and prompt service.....many thnks
...Yaaseen Tinkouree
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Good price c.f. competitors, and very prompt next day delivery
...Nicholas James Marston
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Thought I was going to have to cancel my order as it could not be delivered when needed. Bathroom fitter due on 8/7 and item not available until 16/7 !
Staff managed to juggle the order and item delivered promptly on Thurs 4/7 with a smile.
Thank you.
...A C Shortland Webb
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£
£65.52 
