On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Excellent service and response from a very professional and responsive team
...Thorpe Learning Environments Ltd
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Delivery date well communicated and delivered as promised. Excellent service.
...Kieren Tucker
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Order arrived at 1.05, many thanks for your help.
...Michael Jones
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Delivery received yesterday in opened package, damaged box and partrs missing. NOT impressed
...David Hall
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Though I cancelled my order (not bcause I was in anyway disatisfied) I found the service offered very good.
...C D GREENFIELD
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Excellent customer care and service. Great pricing and fast delivery.
...Elizabeth Truszkowski
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Great service mutub, arrived when promised. Useful piece of kit usual MacAlpine standard.Many thanks.
...Keith Jagger - K J Surveying Ltd
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Excellent service.
Free delivery
Hassle free
...D Bailey
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Hi yes I received it many thanks. Only one problem I thought the basin was included! I thought it was a very good price!!! Obviously too good to be true. I need to order the basin to go with it Salgar Motril 8100mm but cannot find it on your website. Please advise me of its code so that i can order it for delivery after Xmas. Many thanks.
...John Lenz
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£
£19.53 
