Fast delivery of item. Not too impressed with this analyser and needed to return as faulty.
The process of getting in touch with Mytub is a bit convoluted but after one ignored email and then a phone call I was directed to email through 'My Account' This was not obvious but once sussed out led to a quick exchange and a returns form. Unfortunately you are expected to pay returns postage which on this item amounted to over £3 as it had to be recorded.
Not sure how long a replacement will take.
All in all its a bit of a pain when the item needs returning but on customer service they have been polite and helpful.
...Bernard Adams
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Many thanks for an excellent service and very efficient customer relations.
...David Calder
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Competitive price. Quick delivery. Though i completed the order online i called to check stock and ref I spoke to was very friendly Smooth transaction.
...Mill Lane Veterinary Surgery
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Ordered thermostatic valve Friday 1555 received Tuesday AM. Thank you for prompt response. Valve fitted and shower now working well.
...Anthony Morgans
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Cant fault the prices or the customer service. Kept informed of my order progress the whole time. Very helpful also when I had to return some goods. 1010.
...Andrew Williams
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Just as expected. Thank you.
...Nick dobson - FDT GB Ltd
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The price of the tap was very competitive and delivery was quick.
A for Customer Service.
...Stephen Wright
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Exactly as it said on the tin. Couldnt ask for better service.
...Alan W Harper
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First class service and price.Would order again.
...ALAN A V PAGE
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I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!
...David Smailes
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£
£1233.76 
