Rachel was excellent in proactively tracking down the part we required before any other company could get it to us. She was a pleasure to deal with and demonstrated excellent customer service, a skill that is unfortunately so hard to find these days. Thanks Rachel.
...Beth Alcorn
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In reply to your request - we now have thank you all our requirements. It was a prolonged procedure. The units required where not available although they were on your list of products so I had to buy them locally. Each time I asked something else was not available. Your staff were excellent at all times and I cannot blame hem for lack of stock. One more thing and I know it was my fault it is not clear in the graphics that when you order from the page I expected to get the whole unit so when I ordered against the page your people had to inform me that for instance I only got the basin not the pedestal. I felt that as a designer of web pages myself it should have an underline that the facts are that you are not getting as the picture. Easy for you but not for the average layman. Than
...Terry Wybrow
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Overall, a not very good experience, admittedly dealing with a tricky problem. Let me first say though that the staff I corresponded with were absolutely first rate- a credit to you.
Having said that, It took over two months to locate and ship the part I was looking for, despite having been promised it would be delivered much earlier. Also, the punitive shipping charges meant it was nearly as cheap to buy two as one- so I did. I guess this means you do not want small bits of business.
Finally, and not really your fault, the part I was sent was not a copy of what I was trying to replace. It looks like the supplier has tried to produce a universal part to replace many minor variations on the same theme that have been produced over the years. It did not fit. Only through the applicatio
...David Pawson
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good communication on time delivery
...Malcolm Browne
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many thanks for a super service, Happy Christmas and busy new year.
Kind Regards
Colin Mote
...colin mote
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easy to use website, good service, kept me informed of every stage of the delivery.
...Daniel Carr
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Thanks very much took a week to get the part but you were the only ones who could come up with it, I had already tried three other parts suppliers cheers
...Dave Harris
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Order received on time. Great customer service. Thanks again!
...Stephen Hanmer
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Excellent service. 1st class communication with quick responses. Will definitely recommend this company to people.
...Steve Buckley - S Buckley
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Very pleased once again with your service. My order arrived as advised.Many thanks.
...Mrs B.Wootton
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£
£591.59 
