Excellent service from Christine, shame the delivery company did not care as well.
...Clive Townley
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Initial customer service was excellent. However despite placing the order at 9am on a Thursday and getting a confirmed delivery date of the Friday the branch that held the part somehow managed to neglect to send it either on the Thursday or Friday. If I hadnt chased the delivery Im not sure whether it would ever have been sent at all! However Jeanette in customer service did everything she could to sort out the error and we eventually received the part on the Tuesday afternoon. I asked if there was anything that could be done on the postage and they refunded it in full. Overall great telephone service but massively let down by the branchs performance.
...Jo Martin
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arrived in two days no complaints
...Northern Mechanical
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Kept up to date with progress of the order. Goods arrived on date predicted. Orders staff dealt very well with another order for a tap which had been discontinued. Can recommend your service to others.
...Mrs Linda M Worthington
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Dear Jeanette,
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
Best wishes,
...Haydn Stanley
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Fast,efficient service. Many thanks.
...Steve Driscoll
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Delivered on time, well packaged to. Thanks.
...MR A M GILMOUR
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Excellent service with plenty of emails to keep you in the loop regards what you purchased.
...Robert Edge
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Unfortunately initially the wrong size coals were delivered for my gas fire.However once I had notified My Tub they were very helpful and efficient.Most impressed with how quickly Stephen responded to my emails.
Correct coals now delivered!!Many thanks Gill
...Gillian Reeves - Ms
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Thanks for a quick and well-notified delivery . Good value item.
...Russ Gillam
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£
£6.95 
