the water heater arrived yesterday with major parts missing the metal casing is scratched and dented - the box that it arrived in was very battered and looked like it had been opened and resealed. rang mytub straight away and was told that I would be sent a returns label to return the damaged goods, but I do hope a replacement water heater is also on its way.
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Hello
We are very sorry for any inconvenience, a new unit is being sent out today to you.
Regards
MyTub
...langley grammar school
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First time using this company and found service excellent.I was kept informed of expected delivery and arrived exactly when advised. ...Elaine Robinson
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Thank you for your co-operation and help to expedite the shipment, we received the fitting in good condition last Saturday. ...Lian Hock Hardware
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Perfect service. Well packed and arrived promptly. Thanks ...Chris Sinden
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The DELABIE Shower head holder in chrome metal dia. 25&32mm is now fitted and provides a robust and stylish answer for replacement shower head holders. The original abs plastic equipment failed, the replacement abs plastic failed this one now seems to be the business.
Order responses, information and prompt delivery are all well provided by MyTub. Good experience all round. ...Robert Archer
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Although, the unit was unavailable at the time, and the delay was a number of weeks, once informed of the scheduled date, the date was stuck to, and I dealt with well informed staff, and keen to "find out" rather than "fob off" attitude, and they were happy to help. Arrived in decent packaging and kept informed over automated e mails as well as brain behind email when requested for information. Good to deal with. ...Phillip James
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Received exactly what I ordered. Description Was accurate. Prompt delivery.
Will use MyTUB again ...Michael Leonard
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Dear seller,
I recieved the product in perfect conditions.
Thank you very much. ...Vicente Jesus Vegazo Rodriguez
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Apart from a little hicup with the invoice courriers error I believe all very efficient, thanks ...Liz Pounsett - Oakland Air Control
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Website easy to use, item arrived in good order and item was delivered on the date advised at time of ordering and was well packaged. ...Linda
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