Excellent service all round, very helpful on the phone in sorting out the order. ...EDWARD
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On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even ...Adrian Brown
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Easy ordering good service. ...David Lake
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While you did not have what I wanted in stock you rang and gave me a date that you would send it after ordering from suppliers.
You further advised it was being sent and the date which I would receive it.
I have now received it on the day you stated.
I must say that your customer service is excellent and top class, and keeping me advised of progress was very appreciated.
I would without question recommend you and will use again if required.
Thank you.
...Chris Franklin
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Very prompt service- definitely use again . ...syed mannan
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Goods delivered, in good order, on date that had been stated. Excellent customer service and great prices. Highly recommended! ...Veronica Launn
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Great Service
Goods arrived next day and were exactly what I wanted ...Paul Horsburgh
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An excellent company to deal with, helpful and very prompt to respond to any query
...Mr John Shorter
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Good customer service, package arrived on time nice and quick with good communication Product as described thank you ...J Ryan
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Quick delivery. Good response to e-mail queries. ...Helen Higgons
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