Thank you for the opportunity to comment on my order.
The people I have dealt with and the actual products are fine but the overall service I have received is the most chaotic of any internet order I have ever made!
To cut a long story short, a large number of e mails led to my order being delivered on 3rd September - or so I thought!
2 of the 3 items were actually delivered with no mention of the third.
After more e mails, delivery was arranged for pm today 7th September. Just to add insult to injury, The missing item was delivered at 11:20am and it was only by chance I arrived as the van was about to leave.
To sum up, my straightforward order took a stack of e mails, a lot of time arranging various people to wait in to receive it and eventually a bit of luck to complete it!
Overa
...David Morris
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Simple ordering process. Very helpful staff. Obtained product relatively quickly despite problems caused by Covid 19. Low prices. Very happy.
...Arthur Elliff
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Good price, prompt delivery - excellent customer service. Ordered online and Internet problem meant I had to start my order again. Second attempt worked no problem. Within minutes I got a phone call from a charming lady who said she had noticed that I appeared to have ordered two firebacks within minutes of each other. Did I really want them both or just one I told her what had happened and she said not to worry she would sort it out and arrange to refund my card.
Great service - thank you.
Barry
...Barry Perrott
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Despite several delays from the manufacturer i was kept informed of progress and received the goods on the day stated. The item ordered was good value for money and i would certainly use mytub again.
...John Cheetham
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Delivered on time, Very helpful in offering me correct alternative as my request item was discontinued. Good people.
...Tim de Paravicini - Yoshino Ltd.
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VERY GOOD EXPERIENCE DEALING WITH MY TUB ALL THE WAY THROUGH
...michael john barratt
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Parts exactly as ordered and good delivery, greet job.
Many thanks
...Dr H. Williams
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Very pleased with overall service. Good practical web site.Helpful with delivery window.
...Peter Grainger
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arrived on time
well packaged
just what was wanted
...mr andrew r dartnell
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Very good and helpful service. Would recommend
...hilary stell
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£
£232.53 
