This is the second order I have placed with MyTub in a year and am completely satisfied with all aspects of the transactions. Confirmatory e-mails have been received promptly regarding placement of the order through to delivery. Items have been unblemished and competitively priced. Thank you - you will always be our first port of call .
...Elizabeth O Sale
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Cusomter service is great. I ordered a part needing it to be shipped to the US and the customer service team quickly got the part to me and kept me inofmed of my order throughout the process. Unfortunately, through no fault of the MYTub team, the part did not fit. For those ordering parts from the US verify the OD verses the ID of the fittings. I ordered a 50mm push fitting coupling and got exactly what I ordered. The coupling is apparently measured by the OD and I needed a push fit coupling to fit a 2" 50mm ABS pipe. In the US that would be 2" 50mm ID and about 54mm OD. Lesson learned.
...Tracy Reinmiller
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Although there was a delay in receiving the product as it was not in stock i was regularly updated on the position and could not have asked for better service.
...Charles Polkey
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First class service Many thanks
...Mr D Moser
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Very disapointed to be told to wait two months for my ites ordered
as they were canceled and re - ordered.
David Beecham
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Hello David
I am very sorry but I can see from the supplier's notes that there has been an error on the order. We are looking into getting this to you much quicker as a result.
Regards
MyTub
Steve Marshall
...david beecham
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I was very impressed with the rapid response to my order.
I do have some comments regarding the ordering system on the website.i found it very confusing when you wished delivery to a local pickup centre.
After asking for this delivery arrangement it still asked for ones own home address as delivery address. I needed to ring your office whilst on the computer for guidance.
Regards
D.T.White
...Daniel Thomas White
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You guys are fantastic, accurate and super fast service, highly recommended.Kudos, keep it up.
...Norady
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excellent, delivery was on time for an item that could not be found anywhere, your prices are quite reasonable and the update on your order service is accurate. thank you.
...Saif Ahmed
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Goods received OK but did take over 2 weeks to arrive.
Messages emailed through saying "Delivery: estimated to be confirmed at a later date" with a date is confusing. I think it meant "Delivery estimated to be .. with the date
Did get apology for delay as product was out of stock and when email was received a few days later to confirm delivery goods arrived within a few mins
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Hello Paul
Thanks for bringing this to our attention, this has been a recent change to our system. We agree with you that it is not quite right and we have now edited our system so as not to be so confusing.
Regards
MyTub
...Paul Witts
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Excellent comms and generally a first class purchase. Thankyou
...Roger Auty
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£
£6.91 
