On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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Thanks to you all for supplying the item that Robinson Willey told me was unobtainable, promptly. This will enable me to safely use my obsolete gas fire for many more years to come. Thanks again for promptly replacing the first item which was supplied damaged. Please can i suggest that as the item needed to be inspected for suitability, damage, and collected from your local supplier, by myself, due to its fragile nature, that it is supplied in packaging that can be easily opened and resecured to facilitate this. After inspection, the salesman was unable to repackage the item in its original box, and had to provide a different cardboard box.
...ALAN RUSH
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First time we have used this company found there customer services to be extremely good my contact was Samantha and any questions I had were dealt with immediately and full answers given, will definitely deal with them again, speedy and excellent customer service.
.
Jim McCarron
Plant manager
...Jim McCarron - Nichol McKay Ltd
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Good service keen price
...MDLamb
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Thank you very much for your help in getting the right shower door and delivered quickly. Your flexibility was great and the status communications were excellent.
...Paul Rainey
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Excellent service thank you
...John Underhill
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excellent service throughout and a good price.
...T Hounsome
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Thank you for your co-operation and help to expedite the shipment, we received the fitting in good condition last Saturday.
...Lian Hock Hardware
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Delivery was received on the stated day.
Both customer service and delivery reflected a professional service, I would certainly use the company again !
...Dennis Underwood
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Item arrived earlier than expected. Easy to fit.
...CLM Fleet Managment PLC
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£
£146.68 
