Re Delivery.
On the order form I added that the part could be left in a safe place.
Only to be told that it would have to be signed for.
When I emailed on the day asking for an idea of a time, I was told that the delivery was on its way but that you didnt have the drivers itinerary and couldnt give any time.
Eventually, late afternoon, the part arrived.
If Id have known that you had a tie with parts centre I could have picked it up at a branch.
All other companies I deal with deliver to a safe place nominated by me.
I wont say I wouldnt use My Tub again, but I would think twice about it.
...James Brannigan - James Brannigan
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Just want to say excellant service with a decent delivery service for the home DIYer. Internet page have good information on products. Keep up the good work
...John Brown
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Hi there
Just one thing - I've ordered an OUTASIGHT shower screen, but your site
didn't give me the opportunity to choose a colour, you could consider
incorporating this. (I would like it in SILVER please, which I included in
the notes box)
Carri
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Hello
Thanks for that Carrianne, we have edited the site for the two products.
Regards
Steve Marshall
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Steve, thank you! My compliments on your excellent (and speedy) customer service.
I work in customer research / feedback myself, and I'll certainly be quoting MyTub in the future as an excellent example of turning customer feedback into action!
Cheers
...Carrianne Hall
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Product was as ordered delivery very prompt but packaging excessive which results in very exspensive postage cost for very tiny object
...robert sexton
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Great service. Christine is to be commended on good communication and followup to ensure I wasnt charged extra for these items. Well done!
...Paul Kohn
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Very pleased with your service and clear and easily understood web site. Many thanks for a smooth well informed transaction.
...Rod Southern
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Thanks for your help with this
The lid on the loo seat broke but I could not find the correct replacement for ages
Then when I got the right product number I was unsure how to get the old one off
Then I could not source a replacement
I found your add on line
Found the right part
Spoke to someone helpful who explained how to remove the old seat and lid which I did while he was on the phone giving instructions
Bought the part, it arrived quickly and is fitted
Excellent service
Thanks
...petrea conway
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Goods arrived promptly well packaged and as ordered - thank you
...Philip Skelton
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excellent service!! like the way you kept me continuously informed all the way
...ANDREW JONES
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Fantastic service great communication throughout a well packaged n protected product would definately use again and would recommend to others! Thank you very much!
...Nirmal Aujla
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£
£31.38 
