I was really concerned when your email gave the delivery date of by 31111. As the part was needed immediately I rang your customer services department on 211011 and this was looked into. I was pleasantly surprised to be told that the part was on its way and would be with methat day which it was. Now fitted and working perfectly. Was pleased with service but would be better if the email gave the correct delivery date to avoid my panic. Thanks.
...Mrs Claire Harrison
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Replacement kit is fine. Damaged kit returned to courier. Thanks.
...Mike Ware
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Excellent service. Thank you.
...Jeremy Hutchinson
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Very pleased with your helpful service and the delivered products
...Geoff Williamson
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Goods arrived promptly and in good condition. One item was out of stock at manufacturers but they kept me informed of progress.
...Bob Harley
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Dear Jeanette,
Thank you very much in turn for your help and promt correspondence - excellent customer service! (Please show this to your line manager)
Best wishes,
...Haydn Stanley
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Received package on Tuesday 0710 -thank you for all the help and support not actually had control knob installed on fire yet though
...Peter Durrant
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Everything went very OK but delivery. I placed the order and made the payment on December 23rd, 2010, with a kind request for special care since it was kind of an emergency.
I received a message advising that delivery was CONFIRMED (not estimated) on DEC 30th (refer to my order), but actual delivery took finally place on JAN 7th.
You may agree that £25.20 fee for 15 days to cross the channel (I live in Paris) is difficult to accept for me especially during such a cold winter :-(
I certainly will not renew the experience, although you have good products at very competitive prices because one can not afford to wait for 15 days to have his heater fixed during winter time.
...Raymond TOPIN
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We were happy with our online purchasing experience and the items arrived in good time - thank you
...Sensemaster Ltd
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very good fast service.
...chris towle
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£
£165.53 
