I dont normally reply to requests for feedback BUT this time I was so impressed with service I had to send some positive feedback. You managed to supply items that I could not find elsewhere, there was a constant stream of status updates so I knew exactly what was happening. One part of the order was on a longish lead time and you despatched the rest of the order immediately and managed to improve the lead time of the remainder. The outstanding order was delivered exactly when you said it would be. This is delighting the customer service - brilliant!
...David Smailes
|
Hi there
Just one thing - I've ordered an OUTASIGHT shower screen, but your site
didn't give me the opportunity to choose a colour, you could consider
incorporating this. (I would like it in SILVER please, which I included in
the notes box)
Carri
------------- ------------------------- ------------- ----------------
Hello
Thanks for that Carrianne, we have edited the site for the two products.
Regards
Steve Marshall
------------- ------------------------- ------------- ---------------
Steve, thank you! My compliments on your excellent (and speedy) customer service.
I work in customer research / feedback myself, and I'll certainly be quoting MyTub in the future as an excellent example of turning customer feedback into action!
Cheers
...Carrianne Hall
|
Supplied on time kept informed of orders progress delivered on day we were told good service
...jack ford plumber0
|
Well handled purchase and delivered when they said , would buy from them again.
...Stephen Emley
|
Thanks for the service. Everything went really well and the delivery driver was helpful towards my heavily pregnant wife.
...Craig
|
order received way ahead of expected time - thanks to christine for prompt attention and regular information up-dates
would definitely use your site again and recommend to friends
...Eileen Roache
|
Very satisfied with the processing of the order and the very competitive price of the goods I purchased. All very efficiently done!
...Geoff Yeates
|
The order was delivered in order. Thank you for your cooperation.
...Vlastimil Kalmus
|
Great service. Super fast delivery collection, helpful and professional. Plus could actually speak to someone unlike other large competitors...cough cough victorian plumbing....thank you.
...daniel lofthouse
|
This is the 2nd time I have used your company and on both occasions the prices were very competitive and the service was excellent. I would have no hesitation in recommending you to any prospective customers.
...Mr Gary Hill
|
£
£165.53 
