On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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good service all-round
thanks
Andy
...Andy Scott - Cliftons
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Thank you the items the orderd was on back order but i was informed at all times and the order was delivered as stated thank you
...Keith Midgley Fasset
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Hi
I have just used your site to order a spare part and thought you might like
to know that your site is the best one I have been on for ages in terms of
clarity, ease of use and information. Can't fault it.
Kind regards
...David Sandeman
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Hi,
it was the correct part, and thankyou for the quick and speedy postage. i will definately use you again and reccommend to my friends--but not too soon i hope!!!!!
thanks again.
...lisa godden
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Order was delivered as arranged, pleased with the goods. Very good service. Will be ordering another item again soon!
...George Robinson
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Really please with the service I received.
...Southwood Mechanical Ltd
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You provided a very quick and efficient service, thank you
...J.Horton
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I was very happy with the service and the girls on the phone were very helpful and polite, many Thanks. Tracey Mahaffey
...Tracey Mahaffey
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we very happy with staff up dateing our order delivery,also service and delivery very fast would use company again thank you
...19 the dale aberford
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£
£215.13 
