|The part I ordered came in reasonable time, I picked it up from my local plumb centre. At first I was quite annoyed at the fact that my location was going to incur a Â£15.00 vat delivery charge, this is maybe something that could be made clearer at the time of purchase, however , the communication between myself and your customer service department was excellent, and they assured me no charge would be added if I picked it up in Castlewellan. I would use you again in the future
|product spot on just one comment this was ordered for delivery and a date was given to me aprox date for delivery then it changed in the next couple ov days i had to go and pick up you should not exept an order for delivery in the first place on line i will look forward to your comments thanks stephen
They are made to order and can take up to 6 weeks – my ‘find’ was a fluke by virtue of the fact that I called Grants to ask a techy question.
They advised it was extremely unusual that they had one in stock – so that’s when I jumped at it in the hope we could secure it.
So well done you guys for reacting so quickly to my email – others would have dragged their feet.
Most of all the ‘mrs’ thinks I’m a star – brownie points for me…..which as the ladies in the office will probably confirm have a shelf life of about 12 hours!!!!
Thanks again to you and your colleagues
|Speedy delivery all as ordered.
|Excellent customer care and service from your front office staff.
|The order didnt come immediately But my tub was very good At updating Where things had got To and when i might expect it. Will use again
|Thank you very much for quick response and fast delivery.
Your customer service is excellent. Christine was really helpful and I apppreciate very much for her updating order progress on time.
|Great service & package arrived earlier than I thought. Only trouble is Dishwasher complettely broke down whilst waiting on the part, so had to buy another. Will you take the spray arm back into your stock as packet not even opened. Please let me know, as I will send it back if I can have a refund.
|laurie was very helpful in finding the correct part i required, which i ordered and received the next day.
...john william barber
|Good service, goods arrived on time.
...Richard G Naden