|A first class service
my order was delivered within 24 hrs of my submission to My Tub
Item was as requested and in good condition- (in fact fitted and functioning !)
Friendly and cheerful delivery person from Bath! 2 miles distant
What more could I ask!
If only the original item(s) sent direct fromTwyfords had been correct and fit for purpose - however that was a very very long and involved stressful "cock up!"- for which I received no apology or feedback
|I ordered a boiler part fro my very old boiler and tried numerous places to get it, but had no joy, half expected as part is technically obsolete. So full marks to My tub, they managed to source and delivery part perfectly. Also kept me up to date with email messages when delays in orderdelivery, so very good service.
So many thanks for delivering where others failed and for great service.
...MR STEVE TOMLIN
|Took a while but was kept informed along the way... Cant fault the service or product Many Thanks.
|Thank you for your time in assisting us with our complicated and specialist order for the engineering of our super yacht, the order was dealt with personally and with a running update, the order was shipped overseas without hindrance and complete, I would recommend and use your services again.
Steve Whiteside. CEng 291111
|Service has been very good, and there was someone on the end of the phone for advice about the items I wanted to buy. One small item missing from the delivered order arrived the next day with no fuss. Website was straightforward with information about items so could check everything was exactly what I wanted and Mytub very responsive to emails sent from their www asking for delivery information.
|Excellent product delivery and packaging very good would recommend to use again
|Excellent service and communication regarding order.Prices better than any other quoted
|Very nice and sturdy unit with nice deep sink now fitted, but ... rather difficult to fit as:
a holes for plug and tap were not flat, so lots of silicone required to make neat and watertight
b only a hole on one side of the sink to secure to wall - could do with one on both sides to hold it stable
c no levelling adjusters provided on cabinet, and made unnecessarily complicated to level by having 5 fixed feet on it.
I would not buy this if I was getting someone else to fit, as they would not be able to fit it very well in the time they had allocated to the job.
Also think twice before buying a ready-assembled vanity unit if the pipework means you need to cut away the back at all - it is quite awkward to get at once assembled, whereas the parts of a self-assembly one can easily be cut o
|Transaction as it should be. Good price, communication and delivered on time. Would recommend and use again. Many thanks.
|Excellent service enen though we didnt manage to source the parts. If anyone could have sourced it, it would have been you guys. Thanks for your help.