On the one hand, the purchasing experience online ordering payment was fine, and the communication through the various stages trying to get a delivery date, clarifying delivery address, following up when deliveries failed to occur was very good.
However, the great let-down was the fulfilment of the order:
1 It was most disappointing, in this day and age, that a delivery date could not have been advised at the time of ordering. Most firms seem to have reasonable certainty and visibility as regards their supply chains.
2 It was also disappointing that this delivery date turned out to be TEN days after the day that the order had been placed these days, for anything other than bespoke items such as cars and furniture, its rare to have to wait longer than 3-4 working days.
3 It was even
...Adrian Brown
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hi my bath arrived on the 25 as emailed very pleased thank you your service was very good
...mr t j weeks
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Service was outstanding
...tony wilkin - ace plumbing
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Product and price excellent, however the delivery was slower than expected but this maybe due to christmas postal services.
...Steve Harris
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Excellent service. Toilet was delivered next day, installed in under an hour.
...Duncan Luce
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Excellent service. One fragile item arrived damaged, it was replaced next day. I will certainly recommend you.
...E M Holland
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All OK thank you.
...Philip Gasson
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very good communication with fast response to all E mails sort problem very quickly with no fuss, would use again and recommend to friends
...les green
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Excellent service and communication
Good price
Well done
...Edward French
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Great service-prompt delivery. Thank you
...mr r lawrence
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£
£286.17 
