|Delivered in good condition on the day - morning as promised
...Mr I H Goodale
|Three weeks is a long time to wait, however communication was excellent helpful and responsive. We are happy with the product.
|First class service
The delivery driver was friendly and very helpful, will definitely use your company again. *****
...Mr john law
|Thanks,all worked well and to my surprise the parcel arrived at our house on time:not a usual occurrence in our part of rural France
...Mr Anthony Ashe
|Sorry for the slow reply, due to family crisis I had not been able to check emails, when I did, found goods had been sent to local depot,as they were to fragile to post. I got somebody else to pick them up for me, but I was very happy with the service I got.
|The item arrived exactly as advised and the item is the correct replacement. However, the instructions for fitting the toilet seat are unclear so we are having to employ a plumber to make sure it is properly secured.That means we will have paid almost Â£200 to deal with this.
...MRS CATHERINE CASTREE
|Excellent Service - Excellent communication. Very helpful staff who responded to all my queries satisfactorily and promptly despatched the order for me after I had placed it online. Most impressive customer service - well done. Also found my tub to have the best price for my part. :
|You have a great service and offer very reasonable prices on hard-to-find items.
Christine in your sales department was very helpful and helped me track down some parts for a boiler i was struggling to find elsewhere. She sourced the parts you did not have on your website which was very helpful indeed.
I have never used you before and would be happy to again. My only complaint is that on your website you have a big selection of parts which is great but for someone like me who is not that sure of what they are buying from a description as a DIYer its very important to have pictures to reassure that what you are looking at is what you want. I found one of the parts i wanted on your website but quickly looked else where because there was no picture. It was because i got the part numbers i needed and with Christines help i then was confident to buy the parts.
|Service is great - you were the only source of this item I could find. The price charged by Terrain however is ludicrous. Â£60 for what is in effect a PVC frisbee. I have only had to buy this to replace a broken cover for a gully that has been installed some years ago. The price means Iâ€™ll never install Terrain or Polypipe again.