|Took 3 weeks to deliver. To be fair, communications were good, but for an online seller claiming that items were in stock and delivery in 2-3 days, the overall service was pretty poor. Under the circumstances, i would have expected more of an apology or discount off next order - otherwise i might as well go to my local plumbing centre next time.
...Mr Christopher R Henry
|Yes all good
|The item arrived next day - great service
|The customer service was excellent,even though I had to request exchanging the product.The staff I dealt with couldnt have been more helpful and pleasant.Special thanks to Christine who really put herself out to help me.
|Excellent service. Goods orders easily, delivered very quickly, and kept informed of delivery progress throughout. Would recommend and certainly use Mytub again
|really fast service, quick delivery and informative website. Was able to find out what loo seat I need from the 100s available, which would not have been possible without your guidance. Thanks!
|I was very happy with the service and the girls on the phone were very helpful and polite, many Thanks. Tracey Mahaffey
|I was pleased with the product (it worked) and level of communication later into the buying process but was left disappointed with the sales tactics.
I had chosen MyTub because when I called you gave me a lead time which was shorter than my plumber had stated. We were without a shower and wanted it working as soon as possible. Your product was slightly more expensive, but explaining my situation to your salesman, I had been told that the part would definitely arrive sooner. I therefore made the decision to buy with MyTub.
I was disappointed though as once payment had been taken I was told that the lead time was beyond what my plumber had suggested...so I had paid more for no reason. I appreciate that sometimes delays occur, but I was left with the feeling that MyTub were just tryin
|Great customer service - thanks for keeping me updated with progress of my order some of your competitors could learn a thing or two from you about responsiveness!. Thanks again.
|Really awful delivery. Took well over a month for item to arrive!
...Watersplash Club LTD