|Although item being out of stock I was always kept up to date with status and delivery was as scheduled. Excellent customer service.
|Excellent service my goods arrived in quick time,friendly contacts i would recommend.
|First class service Many thanks
...Mr D Moser
|Excellent service - excellent price - highly recommended!
Sink arrived this morning as you promised.
PRJ Contractors (Bristol) Ltd
Unit 42, Hither Green Trading Estate
|Delivery date changed a few times at short notice, but always kept informed.
|Really good service and quick delivery, would definatly use again.
...Bastable Electrical Services Ltd
|The delivery of the product was severely delayed, but through no fault of your own. I must praise your customer service for keeping me updated throughout the delay with regular e-mails. Thank you. On receipt, the product was fine and is now installed.
...R J Marsh
|Thanks - very fast service with friendly and helpful staff
|Great service from the human team, it was really knowledgeable, prompt and helpful….I wouldn’t, however have needed that help if the website had been more detailed and the search feature more user friendly. E.g. If 5-210 Straight Biava Multirail Brackets had:-
a Had a picture
b Explained how many were in the pack
c Described what colour they were
d Acted as the mother page for all their brackets
e The search function were more Google like – if you put Bavia, Bravia or similar into the search no suggestions are forthcoming.
Is there a process in place that improves the website to eliminate the need for each enquiry after the human team have dealt with it